I just posted a new entry on my other blog, No BS from a BSW. I had read a super blog over at Rickety Contrivances about Narrating Trauma. It's about LISTENING to someone who is in the ED. So, all you First Responders, check this one out.
But, I think the basic message can be broadened. Often, when someone has experienced an event that was traumatic, to THEM, they have a need to tell their story over and over. Now, I'm not referring to the Drama Queens and Princes. I'm talkin' about the honest to goodness folks who have a compulsion to talk about what happened. If you care about someone like this, listen. That's all, just listen. You don't have to offer suggestions, solutions, or even sympathy. Just let that person tell their story.
Are events still disorganized in their mind? You might ask questions to help jog their memory or offer to write things down as they remember. But once they have remember all events in the proper order, just let them tell their story.
The original blog goes into MUCH more detail and is geared towards ED workers. But if you look at it from the viewpoint of any volunteer or caring person, you can take away a valuable message.